Shipping policy

At Organic Wellness Health and Beauty, we strive to get your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

1. WHERE WE SHIP

We currently deliver nationwide across South Africa. Unfortunately, we do not ship internationally at this time.

2. ORDER PROCESSING

  • Orders are processed Monday to Friday, 9:00 AM – 5:00 PM, excluding South African public holidays.
  • Orders placed before 12:00 PM (noon) on a business day are typically processed the same day.
  • Orders placed after 12:00 PM or over weekends and public holidays will be processed the next business day.
  • You will receive an order confirmation email as soon as your order is placed, and a shipping confirmation with tracking details once your order has been dispatched.

3. DELIVERY TIMEFRAMES

Delivery times are estimates and may vary depending on your location:

  • Main centres (Johannesburg, Cape Town, Durban, Pretoria): 2 – 3 business days
  • Secondary towns and outlying areas: 3 – 5 business days
  • Remote or rural areas: 5 – 7 business days

Please note these are estimated timeframes. Delays can occur due to courier backlogs, weather conditions, or other factors outside of our control. Organic Wellness Health and Beauty cannot be held liable for courier delays once an order has been dispatched.

4. SHIPPING COSTS

  • Standard shipping: A flat rate applies at checkout based on your location and order size.
  • FREE SHIPPING on all orders over R1,000.00. The free shipping threshold applies to the order subtotal after any discounts.
  • Shipping costs are calculated and displayed clearly at checkout before payment is made.

5. STORE PICKUP

If you prefer to collect your order in person, store pickup is available at our Durban North location. Simply select "Store Pickup" at checkout. Orders are typically ready for collection within 1 – 2 hours during business hours. You will receive a notification when your order is ready.

Store Hours: Monday – Friday, 9:00 AM – 5:00 PM

6. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. If you have not received tracking information within 2 business days of placing your order, please contact us.

7. INCORRECT DELIVERY ADDRESS

Please ensure your delivery address is entered correctly at checkout. Organic Wellness Health and Beauty is not responsible for orders delayed or undelivered due to an incorrect address provided by the customer. If you realise you have entered an incorrect address, please contact us immediately at info@organicwellness.co.za or call 067 807 9393 and we will do our best to assist before the order is dispatched.

8. FAILED DELIVERY ATTEMPTS

If the courier is unable to deliver your parcel after multiple attempts, it may be returned to us. In this case we will contact you to arrange re-delivery. Additional delivery charges may apply for re-delivery.

9. DAMAGED OR LOST PARCELS

  • If your parcel arrives damaged, please photograph the packaging and contents immediately and contact us within 48 hours of delivery.
  • If your parcel appears to be lost in transit, please contact us and we will lodge an investigation with the courier on your behalf.
  • Please note that once a parcel is handed to the courier, responsibility for the safe delivery lies with the courier. We will, however, assist in every way possible to resolve any issues.

10. CONTACT US

For any shipping-related queries, please reach out to us:

Organic Wellness Health and Beauty 📞 067 807 9393 📧 info@organicwellness.co.za 🕘 Monday – Friday, 9:00 AM – 5:00 PM