Refund policy
At Organic Wellness Health and Beauty, we are committed to your satisfaction and the quality of every product we stock. Please read our return and refund policy carefully before making a purchase.
1. OUR COMMITMENT TO QUALITY
All products sold at Organic Wellness are sourced from trusted suppliers and are stored under proper conditions to maintain their integrity. We take great care in ensuring that every order is packed securely and dispatched in excellent condition.
2. ELIGIBILITY FOR RETURNS
We accept returns under the following conditions:
- The item is unopened, unused, and in its original packaging
- The return is requested within 14 days of the delivery date
- You have proof of purchase (order confirmation or receipt)
- The item is not a consumable that has been partially used (e.g. supplements, teas, foods, or beauty products that have been opened)
Due to the nature of our products — many of which are health supplements, organic foods, and personal care items — we are unable to accept returns on opened or used products for health and hygiene reasons.
3. NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
- Opened supplements, vitamins, or capsules
- Opened teas, beverages, or food products
- Opened beauty, skincare, or oil products
- Items marked as final sale or clearance
- Gift cards
4. DAMAGED OR INCORRECT ITEMS
If you receive a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of receiving your order. We will arrange a replacement or full refund at no cost to you.
To process your claim, we require:
- Your order number
- A clear photo of the damaged or incorrect item
- A brief description of the issue
5. HOW TO REQUEST A RETURN
To initiate a return, please contact us using the details below:
Phone: 067 807 9393 — Available Monday to Friday, 9:00 AM – 5:00 PM
Email: info@organicwellness.co.za
Please include your order number and reason for return in your message. Our team will respond within 1–2 business days with return instructions.
Do not send items back without prior authorisation — unauthorised returns will not be processed.
6. RETURN SHIPPING
- If the return is due to our error (wrong or damaged item), we will cover the return shipping cost.
- For change-of-mind returns, the customer is responsible for return shipping costs.
- We recommend using a trackable shipping method. Organic Wellness is not responsible for items lost in transit.
7. REFUNDS
Once your return is received and inspected, we will notify you of the outcome within 3–5 business days.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
If your return is not approved, we will contact you to discuss available options.
8. EXCHANGES
We only replace items that are defective or damaged. If you need an exchange for the same item, please contact us at info@organicwellness.co.za.
9. CONTACT US
For any questions regarding this policy, please reach out to us:
Organic Wellness Health and Beauty
Phone: 067 807 9393
Email: info@organicwellness.co.za
Monday – Friday, 9:00 AM – 5:00 PM
Welcome to Organic Wellness Health and Beauty. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.
1. ABOUT US
Organic Wellness Health and Beauty is a South African retailer specialising in organic and natural health, wellness, and beauty products. We operate both in-store and online, delivering nationwide across South Africa.
Phone: 067 807 9393 — Available Monday to Friday, 9:00 AM – 5:00 PM
Email: info@organicwellness.co.za
2. ACCEPTANCE OF TERMS
By visiting our website, placing an order, or using any of our services, you confirm that you are at least 18 years of age, that you have read and understood these Terms of Service, and that you agree to be bound by them. If you do not agree, please do not use our website or services.
3. PRODUCTS AND DESCRIPTIONS
We make every effort to accurately describe our products, including ingredients, usage instructions, and images. However:
- Product packaging and formulations may change from time to time. Always read the label on the product you receive.
- Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
- If you have a medical condition, are pregnant, breastfeeding, or taking prescription medication, please consult a qualified healthcare professional before using any supplement or health product.
4. PRICING AND PAYMENT
- All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
- Prices are subject to change without notice.
- We accept payment via Visa, Mastercard, Apple Pay, Google Pay, and Capitec Pay.
- Your order is only confirmed once payment has been successfully processed.
- We reserve the right to cancel any order where a pricing error has occurred and will notify you promptly with the option of a full refund or purchasing at the correct price.
5. ORDERS AND AVAILABILITY
- Placing an order does not guarantee availability. In the event that a product is out of stock after your order is placed, we will notify you and offer a refund, a substitute, or a backorder option.
- We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, duplicate orders, or pricing errors.
6. SHIPPING AND DELIVERY
- We deliver nationwide across South Africa. Delivery times and costs are displayed at checkout.
- Delivery timeframes are estimates and are not guaranteed. Delays may occur due to courier or third-party factors beyond our control.
- Risk of loss and title for products pass to you upon delivery.
- Please ensure your delivery address is accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
7. RETURNS AND REFUNDS
Returns and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms of Service. Please review it before making a purchase.
8. INTELLECTUAL PROPERTY
All content on this website — including text, images, logos, product descriptions, graphics, and design — is the property of Organic Wellness Health and Beauty and is protected by applicable South African and international intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.
9. USER CONDUCT
When using our website, you agree not to:
- Use the site for any unlawful purpose
- Attempt to gain unauthorised access to our systems or another user's account
- Post false, misleading, or harmful content
- Use automated tools to scrape, crawl, or extract data from our website
- Engage in any conduct that could damage, disable, or impair our website or servers
10. DISCLAIMER OF WARRANTIES
Our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Organic Wellness Health and Beauty disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Organic Wellness Health and Beauty shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services. Our total liability to you for any claim shall not exceed the amount you paid for the product or service in question.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites for convenience only. We have no control over third-party sites and accept no responsibility for their content, policies, or practices. Accessing any third-party site is at your own risk.
13. PRIVACY
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our website, you consent to our collection and use of your personal information as described in our Privacy Policy.
14. GOVERNING LAW
These Terms of Service are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. Any disputes arising under these terms shall be subject to the jurisdiction of the South African courts.
15. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the revised terms.
16. CONTACT US
If you have any questions about these Terms of Service, please contact us:
Organic Wellness Health and Beauty
Phone: 067 807 9393
Email: info@organicwellness.co.za
Monday – Friday, 9:00 AM – 5:00 PM
At Organic Wellness Health and Beauty, we strive to get your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
1. WHERE WE SHIP
We currently deliver nationwide across South Africa. We do not ship internationally at this time.
2. ORDER PROCESSING
- Orders are processed Monday to Friday, 9:00 AM – 5:00 PM, excluding South African public holidays.
- Orders placed before 12:00 PM on a business day are typically processed the same day.
- Orders placed after 12:00 PM or over weekends and public holidays will be processed the next business day.
- You will receive an order confirmation email once your order is placed, and a shipping confirmation with tracking details once dispatched.
3. DELIVERY TIMEFRAMES
Delivery times are estimates and may vary depending on your location:
- Main centres (Johannesburg, Cape Town, Durban, Pretoria): 2 – 3 business days
- Secondary towns and outlying areas: 3 – 5 business days
- Remote or rural areas: 5 – 7 business days
Delays can occur due to courier backlogs, weather conditions, or other factors outside of our control. Organic Wellness Health and Beauty cannot be held liable for courier delays once an order has been dispatched.
4. SHIPPING COSTS
- Standard shipping: A flat rate applies at checkout based on your location and order size.
- FREE SHIPPING on all orders over R1,000.00. The free shipping threshold applies to the order subtotal after any discounts.
- Shipping costs are calculated and displayed clearly at checkout before payment is made.
5. STORE PICKUP
Store pickup is available at our location. Simply select "Store Pickup" at checkout. Orders are typically ready for collection within 1 – 2 hours during business hours. You will receive a notification when your order is ready.
Store Hours: Monday – Friday, 9:00 AM – 5:00 PM
6. ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. If you have not received tracking information within 2 business days of placing your order, please contact us.
7. INCORRECT DELIVERY ADDRESS
Please ensure your delivery address is entered correctly at checkout. Organic Wellness Health and Beauty is not responsible for orders delayed or undelivered due to an incorrect address provided by the customer. If you notice an error, please contact us immediately:
Phone: 067 807 9393
Email: info@organicwellness.co.za
8. FAILED DELIVERY ATTEMPTS
If the courier is unable to deliver your parcel after multiple attempts, it may be returned to us. In this case we will contact you to arrange re-delivery. Additional delivery charges may apply for re-delivery.
9. DAMAGED OR LOST PARCELS
- If your parcel arrives damaged, please photograph the packaging and contents immediately and contact us within 48 hours of delivery.
- If your parcel appears to be lost in transit, please contact us and we will lodge an investigation with the courier on your behalf.
10. CONTACT US
For any shipping-related queries, please reach out to us:
Organic Wellness Health and Beauty
Phone: 067 807 9393
Email: info@organicwellness.co.za
Monday – Friday, 9:00 AM – 5:00 PM